Unlimited Support Tickets
There is no limit to number of tickets can be created. Your customers can create unlimited tickets from the website Front-End.
Provide complete helpdesk ticket system on your website. This easy to configure and easy to use ticket plugin can work stand alone or as an addon for our KnowledgeBase X plugin with ChatBot.
Required PHP Version: 5.6+
Required KBx Pro Version to run as AddOn: 9.3.0+
Works Stand Alone without KBx Plugin
Compatible with: WordPress 4.5+, 5.x, 6.x
Compatible with: Any theme, Gutenberg, Elementor,
Visual Composer, Beaver Builder etc.
There is no limit to number of tickets can be created. Your customers can create unlimited tickets from the website Front-End.
Unlike many third party support services there is no limit to how many support agents and operators you can have. Create as many support Agents as you need to to divide your workload of replying tickets.
Your visitors can create ticket without creating a user account on your site. You can enable or disable this feature.
Create many types of custom fields like text-fields, drop-down, textarea, etc. to suit your particular needs.
Add private notes in the ticket for additional internal information which the ticket submitter will not see. Private note is available for your agents only.
100% ajax functionality allows the ticket system to work fast and smooth without page reload.
Customizable ticket form allows you design your ticket form as per your requirement. You can even add extra information about any field to explain more about the ticket field to the users.
Customers can attach file along with the ticket description. There is also custom field type attachment is available which you can use to create any number of attachment fields.
Sometimes you need some custom fields visible only for agents. Agent-only fields allows you to do so. You can create such fields just like custom fields with all possible field types.
Filter labels allow you to filter tickets quickly. Available labels are All, Unassigned, Unresolved, Mine, Deleted, etc.
Use the search field to search almost anything except ticket replies. You can search status, id, customer or any custom field with this.
Customizable email notification templates available for the site admin to customize as per your requirement.
You can filter specific data using advanced filter such as show only open and pending tickets of assigned to admin for tickets created within specific range etc.
Let your customers reply by email to the tickets and/or open new tickets by emailing to designated email account
Export tickets and view them in Excel file
Automatically close ticket after a certain time of inactivity
Save answers from the frequently asked questions and use them any time quickly
You can save filters for future use if you need them on often. Any user has access to this functionality including agent, users etc.
This WordPress support ticket plugin is fully compatible with GDPR Law.
The plugin is designed to work on any possible screen size so that you can operate anytime, anywhere.
Show open support ticket buttons in appropriate places – in KnowledgeBase, inside ChatBot.
Backend ScreenShots
US$ 18.00 for each 1 year Add to cart
US$ 48.00Add to cart
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