KBx – the Most Complete Support System for WordPress

KnowledgeBase, ChatBot, Live Chat & Support Ticket

KnowledgeBase X is an advanced KnowledgeBase WordPress plugin with FAQ, Glossary and AI powered ChatBot features all in one. Display your KnowledgeBase articles in Category mode or in FAQ mode or as a Glossary. Supports file attachment, alternative questions for articles, upvote/downvote and a lot more!

Provide Live Human Chat support and Support ticket help with addons.

KnowledgeBase X Demo

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PHP Version Required: 5.6.0+
Minimum WP Version: 4.6.x+, 5.x, 6.x
Compatible with: Any Theme, Visual Editors & WPBot AddOns
WPBot Pro: Included
ShortCode Support: Yes

KnowledgeBase X

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User Review

4.73 (55 votes)

Personal

Core KBx with ChatBot
Install on 1 Site
1 Year Upgrades
1 Year Priority Support
Life Time Usage Plugin will keep working even if you do not renew!
Best for Individuals & Bloggers

US$ 39.00 for each 1 year Add to cart

Master

Core KBx with ChatBot
Install on Up to 100 Sites
Lifetime Auto Upgrades
Lifetime Priority Support
Life Time Usage
Best for Power Users

Special Price for a Limited Time!

US$ 95.00Add to cart

Terms and License | FAQ

Ultimate

Install on Up to 100 Sites
Lifetime Auto Upgrades
Lifetime Priority Support
No Renewal
Core KBx Pro
Support Ticket AddOn
Live Chat Addon
Conversational Forms Pro Addon
Chat Sessions AddOn
FacebBook Messenger Addon
Extended Search Addon
White Label Addon
Settings Export Import AddOn
Extended UI AddOn
Simple text Responses Pro AddOn
Multi Language AddOn
Best for Agencies & Power Users

Flash Sale. Save 455$ Now!

US$ 249.00Add to cart

All in One KnowledgeBase Solution

Build a robust self-service support system easily and & reduce Live support time and effort significantly with KnowledgeBase X and its AI powered HelpDesk. KnowledgeBase X comes with a whole slew of unique and flexible features to create a Support area on your website that will reduce your live support and work load significantly in the long run.

Create a set of KnowledgeBase articles and show them in different modes – in Standard KnowledgeBase mode with Categories, listing etc. OR as a Glossary of Terms OR as FAQ. You can easily select the desired mode with a handy and quick ShortCode Generator.

KnowledgeBase Articles

Create unlimited Knowledge Base articles and classify them into categories. Category display with icons. Supports dynamic sidebar to display all categories & articles. Can be turned on or off globally or just on home page.

KnowledgeBase Glossary

The Knowledge Base articles you create can also be used in an Alphabetical Glossary format without any extra effort. Simply define a term for each KnowledgeBase articles and use the glossary shortcode.

KnowledgeBase FAQ

You can use the same Knowledge Base articles is FAQ format in accordion mode. This is handy to show a single category of articles as your Frequently Asked Questions its page or to include as part of other pages.

Powerful live search bar that starts showing article results as the user types search term.

Export and Import Your KnowledgeBase in CSV format. Very handy to copy the KB to another site.

Statistics for article views, Search Terms, Popular Articles and more!

Easy Shortcode Generator

Use the Powerful ShortCode Generator with your Page Editor to generate any required shortcode with all the options and parameters quickly and paste. Makes your life easy!

SideBar and KB Widgets

SideBar widgets available for Recent Posts and Tag Cloud. You can also enable Tabbed widget on the KnowledgeBase page to show your Sticky, Most Popular and Recent Articles.

Role Based Access

Set user access levels for categories. You can restrict user access to the knowledgebase articles by user roles. Select which user roles can access articles under which categories.

Powerful KnowledgeBase Article Features:

Article details pages allow users to UpVote or DownVote an article. The UpVote/DownVote and View counts are Editable by admin
Attach Multiple files with articles
Show related articles
Add multiple alternative questions that is also answered by the same article. This improves search result matching and is very helpful for the users
Table of Contents feature to organize long articles – automatically turns your h1-h4 headings to table of contents
Highlight parts of an article with special shortcode. Available types: success, danger, warning, info, light

AI Powered HelpDesk ChatBot

KnowledgeBase X ChatBot is powered by the best WordPress ChatBot plugin WPBot. It will automatically search your KnowledgeBase articles and can also be integrated with Google‘s Artificial Intelligence API for AI and NLP engine DialogFlow.

KnowledgeBase X ChatBot can answer questions of your website visitors, send email from ChatBot window, help people find KnowledgeBase articles, get visitors to leave their phone number and much more!

When you integrate with DialogFlow, you can Create custom Intents and Responses inside DialogFlow and the HelpDesk ChatBot will use those along with the Ready Intents to answer user queries. You can also disable the Ready Intents altogether and use only DialogFlow as your Intelligent KnowledgeBase!

Ready User Intents

Knowledgebase X ChatBot Recognizes 4 Ready Intents as soon as the plugin is installed. They are Search Articles, List of Articles, Email Support Question, Leave Number to Call Back. These can work even without DialogFlow Integration.

Custom Intents/Responses

Once you integrate the KnowledgeBase X ChatBot with DialogFlow, you can do almost anything that DialogFlow and its machine learning AI supports. Create custom Intents and Responses and the bot will display them when the user query matches with your custom intents.

Works with Any Language

Use KB X Pro’s advanced language center to change all the chatbot responses to your own easily. You can make the ChatBot to work with any languages. A dictionary of stop words for 30+ languages are included.

4 Different Template Styles & Custom Background

Provide complete helpdesk ticket system on your WordPress website with the Support Ticket Addon. This easy to configure and easy to use ajax based ticket plugin can work stand alone or as an addon for the KnowledgeBase X plugin with ChatBot.

Provide Live Human Chat support along with the ChatBot! Users can request Live Chat support by clicking a button or a command inside the ChatBot. Features include: Create Operators, Chat history, Disable Live chat if Operator is Offline, Language Translation and more! Perfect for small businesses to provide an integrated automated & human support.

KnowledgeBase X Lite VS Professional Version

KnowledgeBase X Lite
KnowledgeBase X Pro

Main Features

KnowldgeBase
Glossary
Floating Search Box

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KnowledgeBase Features

KnowledgeBase articles
Supports dynamic sidebar to display all KnowledgeBase categories and articles. Can be turned on or off globally or just on home page.
Frequently Asked Questions Accordion Format
A to Z Glossary using the Same KnowledgeBase articles
AJAX powered auto complete Search bar
Export KnowledgeBaseas CSV
Import KnowledgeBase articles
Ask a Question – allow user to ask a question and suggest possible answer
Approve user suggested questions and answers from the back end.
Supports Table of Contents for long KB Articles – automatically turns your h1-h4 headings to table of contents
Highlight parts of an article with special shortcode. Available types: success, danger, warning, info, light
Easy, Visual Shortcode Generator with all options
Drag and Drop Article Sorting
Drag and Drop Category Reorder
Attach multiple files with articles
Add multiple alternative questions that is also answered by the same article. This improves search result matching and is very helpful for the users
Mark a KnowledgeBase Article as Sticky to always show on top
Front End Sorting – Menu Order, Alphabetical or Popularity
User Role based Permission to View KnowledgeBase Category and Articles
Show only a single category for FAQ
Change KnowledgeBase, Category and Tag URL slugs
Change font colors
Enable Bread Crumb
User Upvote/DownVote option for KnowledgeBase Articles
Edit UpVote/DownVote Count
Editable Article View Count
Enable/Disable WordPress Commenting in Articles
Custom Templating Support – design your own custom template for Archive, Articles, Article Search & Article Detail page
Upload custom category image
Add category descriptions
Sidebar widget for Most Popular Articles
Sidebar widget for Tag Cloud
Tabbed widget for the main KnowledgeBase shortcode to display Sticky, Most Visited and Recent Articles
Knowledgebase slug, Category slug and Tag slug
Default article sorting option
Front end article sorting drop down
Show Sticky, Popular, Recent Article Tabs at the top or bottom of the Categories
Turn on or off Sticky, Popular, Recent Article Tabs individually
Customize colors
Enable/disable Breadcrumb
Enable Related Articles
Enable Comments on Article
Statistics – Search Terms, View, Popular Articles, Upvotes
Floating Search Box. OR ChatBot

ChatBot/Helpdesk Features

ChatBot Interactions

Create simple text responses easily from your WordPress backend to answer user questions.
Advanced search algorithm for natural language phrase matching with user input.
Adjust the Phrase matching accuracy according to your need
Advanced, fast Site search of your pages and posts to answer user questions
Create FAQ area with multiple questions and answers (supports html)
Send eMail, Call Me Back & Feedback Collection
Collect Customer Feedback by email option.
Collect User eMail for newsletter Subscription
Automatically supports images (jpgs, animated gifs) and Youtube Videos from ChatBot Language Settings Responses
Simply paste any image (jpg or gif) or youtube video’s full link
Add images from your WordPress media library or Giphy animated gif images easily and quickly from the ChatBot language center with the floating image options
Add video in Support area just by pasting Youtube link
Option to Disable Persistent Chat History across pages
Option to Skip Greeting and Asking Name and eMail
Option to Skip Greeting for logged in users only.
Skip Greetings and Trigger an Intent (like a Custom Form)
Skip Greetings and Show Start Menu
Show Start Menu After Greetings
Option to enable/disable asking for eMail address after asking name
Enable Asking for Phone Number
Quick access to Support ares of the ChatBot
Quick Help for commands that can be used in-chat
Admin customizable chatbot commands
Keyboard shortcuts (Ctrl+B to open bot, Esc to close)

DialogFlow Integration

Full integration with Google Artificial Intelligence, Machine Learning or AI Engine DialogFlow
Natural Language Processing through Google’s DialogFlow
Supports DialogFlow Essential and DialogFlow CX
Use DialogFlow CX as visual workflow builder to create conversations that are easier to design, enhance, and maintain.
Automatically supports Custom Intents and Responses You Create in Dialog Flow
Automatically supports Follow Up Intents and step by step Question Answers through Dialogflow custom Intents
Automatically supports Rich Message Response & Card Responses from Dialogflow as FaceBook messenger app
Automatically supports images (jpgs, animated gifs) and Youtube Videos from DialogFlow Intent Responses
Advanced Name Recognition with DialogFlow
Sample DialogFlow Agent for quick import

Customization Options

Fine tune WPBot icon position by pixels or percentages
Enable Extended Home Interface to present different interactive options to users
Enable or disable Different Sections and Buttons to show on the Extended Home interface
Option to choose on which pages WPBot should load
Option to disable WPBot on Mobile Devices
Option to Auto Open Chatbot Window For First Time Page Load with Delay
Option to Delay the ChatBot Floating Icon appearance
Option to Delay the Floating Notification slider appearance
Upload custom ChatBot icon
Upload custom Agent icon
Choose from 6 design templates for ChatBot interface
Customize primary colors to match your site
Upload your own background image
Turn animations on/off
Upload custom loading image for bot response
Keyboard shortcut (ctrl+b) to open chatbot
Customize bot response time
Option to Keep ChatBot window open when browsing
Hide/Show Icons at the bottom of ChatBot window
Option to Enable Reset & Close Button at Top

User Conversions & Retargeting

Onsite retargeting and remarketing to increase customer conversion rate.
Show retargeting messages for customer on Exit Intent, After Scrolling Down “X” Percent, Or after “X” seconds.
Trigger Retargetting on All Pages, Selected Pages Only or Page Wise
Create different Reargeting messages for different pages
Collect User eMail for newsletter Subscription
Prompt User for eMail subscription with Retargeting Message
Export eMail Addresses as CSV
Enable/Disable retargeting message sound
Out of focus Browser tab flashing with custom message for retargeting messages
Custom Background color for retargeting messages.
Connect retargeting messages with any custom intent created in DialogFlow
Collect Customer Feedback by email option.

Notification Builder

Add multiple site notifications to show above the ChatBot icon
Select an Intent for Click Action
Show or Hide Opening Notifications
Add links to any Intent in the Notification area so user can directly browse to the useful parts
Set Interval between notifications.

Start Menu

Manage the Start Menu buttons with Drag and Drop
Option to Enable/Disable all ready intents like Site Search, Call Me, eMail, FAQ, newsletter subscription etc.
Rearrange the Start Menu Items
Add Custom Menu Button with Link
Option to set after how many failed attempt to show Start Menu

Interactive Forms

Extend the Start Menu with the powerful (free or pro) Conversational Forms Addon. It is a visual, drag and drop form builder. Conversations or forms can be eMailed to you and saved in the database (pro feature). You can create:

Conditional Menu Driven Conversations
Standard Contact Forms
Dynamic, conditional Forms – where fields can change based on the user selections
Job Application Forms
Lead Capture Forms
Various types of Calculators
Feedback Survey Forms etc.

Language Support

Works with any language (multiple language support is actively being worked on).
Advanced Language Center to edit and change every WPBot responses, System languages, stop words and info messages!
Stop Words dictionary included and editable by admin. Bot will automatically exclude stop words from search criteria and chat commands
Add multiple variations of ChatBot responses for each node. They will be used randomly and give an appearance of more human like responses.
mo/pot file included so you can translate backend to any language
RTL support

Embedding Features

Embed code to use the ChatBot on any other website including static HTML website
Widget Shortcode with the possibility to Load specific Intent (forms etc.) on a page or post.
Shortcode for Click to Chat Button with the possibility to Load specific Intent (forms etc.) on a page or post
Shortcode for WPBot on a Page or post (without floating icon)

Button Integrations

Full Integration with FaceBook Messenger for Customer Live Chat as a floating button
Light Integration with Skype, WhatsApp, Viber, Web Link & Phone Call
Integrate with 3rd party Live Chat services that provides a stand alone chat page link like Tawk.to