KnowledgeBase X is an advanced KnowledgeBase WordPress plugin with FAQ, Glossary and AI powered ChatBot features all in one. Display your KnowledgeBase articles in Category mode or in FAQ mode or as a Glossary. Supports file attachment, alternative questions for articles, upvote/downvote and a lot more!
Provide Live Human Chat support and Support ticket help with addons.
Build a robust self-service support system easily and & reduce Live support time and effort significantly with KnowledgeBase X and its AI powered HelpDesk. KnowledgeBase X comes with a whole slew of unique and flexible features to create a Support area on your website that will reduce your live support and work load significantly in the long run.
Create a set of KnowledgeBase articles and show them in different modes – in Standard KnowledgeBase mode with Categories, listing etc. OR as a Glossary of Terms OR as FAQ. You can easily select the desired mode with a handy and quick ShortCode Generator.
Powerful live search bar that starts showing article results as the user types search term.
Export and Import Your KnowledgeBase in CSV format. Very handy to copy the KB to another site.
Statistics for article views, Search Terms, Popular Articles and more!
KnowledgeBase X ChatBot is powered by the best WordPress ChatBot plugin WPBot. It will automatically search your KnowledgeBase articles and can also be integrated with Google‘s Artificial Intelligence API for AI and NLP engine DialogFlow.
KnowledgeBase X ChatBot can answer questions of your website visitors, send email from ChatBot window, help people find KnowledgeBase articles, get visitors to leave their phone number and much more!
When you integrate with DialogFlow, you can Create custom Intents and Responses inside DialogFlow and the HelpDesk ChatBot will use those along with the Ready Intents to answer user queries. You can also disable the Ready Intents altogether and use only DialogFlow as your Intelligent KnowledgeBase!
Provide complete helpdesk ticket system on your WordPress website with the Support Ticket Addon. This easy to configure and easy to use ajax based ticket plugin can work stand alone or as an addon for the KnowledgeBase X plugin with ChatBot.
Provide Live Human Chat support along with the ChatBot! Users can request Live Chat support by clicking a button or a command inside the ChatBot. Features include: Create Operators, Chat history, Disable Live chat if Operator is Offline, Language Translation and more! Perfect for small businesses to provide an integrated automated & human support.
Extend the Start Menu with the powerful (free or pro) Conversational Forms Addon. It is a visual, drag and drop form builder. Conversations or forms can be eMailed to you and saved in the database (pro feature). You can create:
Useful KBx and ChatBot AddOns
Exclusive ChatBot AddOns not part of the Ultimate Licenses
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