KnowledgeBase X w/ FAQ, Glossary

and AI Powered ChatBot/HelpDesk

KnowledgeBase HelpDesk is an advanced Knowledge Base plugin with FAQ, Glossary and AI powered ChatBot features all in one. Create a feature rich Knowledgebase on your website. Display in Standard KnowledgeBase mode or in FAQ mode or as a Glossary. Supports file attachment, alternative questions for articles, upvote/downvote and a lot more!

Power up your Knowledge base with an AI Powered ChatBot Helpdesk. Knowledgebase X is fully integrated with Google’s DialogFlow AI and NLP engine. Create custom Intents and Responses in DialogFlow and KBX will display them inside the ChatBot when Intents match user inputs!

Plugin Live Preview

Documentation

PHP Version Required: 5.6.0+
Minimum WP Version: 4.6.x+, 5.x
Compatible with: Any Theme and Visual Editors
ShortCode Support: Yes

KnowledgeBase X

Sending

User Review

4.95 (37 votes)

Personal

Install on 1 Site
1 Year Upgrades
1 Year Priority Support
Life Time Usage
Best for Individuals & Bloggers

US$ 30.00 for each 1 year Add to cart

Master

- Install on Unlimited Sites
- Lifetime Upgrades
- Lifetime Priority Support
- Life Time Usage
- Best for Power Users
- Complimentary Premium Theme!

Special Price for a Limited Time!

~~US$ 115.00~~ US$ 84.00Add to cart

Terms and License | FAQ

Professional

Install on 5 Sites
1 Year Upgrades
1 Year Priority Support
Life Time Usage
Best for Agencies & Multisites

US$ 55.00 for each 1 year Add to cart

All in One KnowledgeBase Solution

Build a robust self-service support system easily and & reduce Live support time and effort significantly with KnowledgeBase X and its AI powered HelpDesk. KnowledgeBase X comes with a whole slew of unique and flexible features to create a Support area on your website that will reduce your live support and work load significantly in the long run.

Create a set of KnowledgeBase articles and show them in different modes – in Standard KnowledgeBase mode with Categories, listing etc. OR as a Glossary of Terms OR as FAQ. You can easily select the desired mode with a handy and quick ShortCode Generator.

KnowledgeBase Articles

Create unlimited Knowledge Base articles and classify them into categories. The Knowledgebase will display all your categories and users can browse by categories. Supports sticky articles.

KnowledgeBase Glossary

The Knowledge Base articles you create can also be used in an Alphabetical Glossary format without any extra effort. Simply define a term for each KnowledgeBase articles and use the glossary shortcode.

KnowledgeBase FAQ

You can use the same Knowledge Base articles is FAQ format in accordion mode. This is handy to show a single category of articles as your Frequently Asked Questions its page or to include as part of other pages.

Powerful live search bar that starts showing article results as the user types search term.

Export and Import Your KnowledgeBase in CSV format. Very handy to copy the KB to another site.

Easy Shortcode Generator

Use the Powerful ShortCode Generator with your Page Editor to generate any required shortcode with all the options and parameters quickly and paste. Makes your life easy!

SideBar and KB Widgets

SideBar widgets available for Recent Posts and Tag Cloud. You can also enable Tabbed widget on the KnowledgeBase page to show your Sticky, Most Popular and Recent Articles.

Role Based Access

Set user access levels for categories. You can restrict user access to the knowledgebase articles by user roles. Select which user roles can access articles under which categories.

Powerful KnowledgeBase Article Features:

Article details pages allow users to UpVote or DownVote an article. The UpVote/DownVote and View counts are Editable by admin
Attach Multiple files with articles
Show related articles
Add multiple alternative questions that is also answered by the same article. This improves search result matching and is very helpful for the users

AI Powered HelpDesk ChatBot

KnowledgeBase X is fully integrated with Google‘s Artificial Intelligence API for AI and NLP engine DialogFlow.

KnowledgeBase X ChatBot can answer questions of your website visitors, send email from ChatBot window, help people find KnowledgeBase articles, get visitors to leave their phone number and much more!

When you integrate with DialogFlow, you can Create custom Intents and Responses inside DialogFlow and the HelpDesk ChatBot will use those along with the Ready Intents to answer user queries. You can also disable the Ready Intents altogether and use only DialogFlow as your Intelligent KnowledgeBase!

Ready User Intents

Knowledgebase X ChatBot Recognizes 4 Ready Intents as soon as the plugin is installed. They are Search Articles, List of Articles, Email Support Question, Leave Number to Call Back. These can work even without DialogFlow Integration.

Custom Intents/Responses

Once you integrate the KnowledgeBase X ChatBot with DialogFlow, you can do almost anything that DialogFlow and its machine learning AI supports. Create custom Intents and Responses and the bot will display them when the user query matches with your custom intents.

Works with Any Language

Use KB X Pro’s advanced language center to change all the chatbot responses to your own easily. You can make the ChatBot to work with any languages. A dictionary of stop words for 30+ languages are included.

4 Different Template Styles & Custom Background

KnowledgeBase X Lite VS Professional Version

KnowledgeBase X Lite
KnowledgeBase X Pro