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KnowledgeBase X w/ FAQ, Glossary

and AI Powered ChatBot/HelpDesk

KnowledgeBase HelpDesk is an advanced Knowledge Base plugin with FAQ, Glossary and AI powered ChatBot features all in one. Create a feature rich Knowledgebase on your website. Display in Standard KnowledgeBase mode or in FAQ mode or as a Glossary. Supports file attachmentalternative questions for articles, upvote/downvote and a lot more!

Power up your Knowledge base with an AI Powered ChatBot Helpdesk. Knowledgebase X is fully integrated with Google’s DialogFlow AI and NLP engine. Create custom Intents and Responses in DialogFlow and KBX will display them inside the ChatBot when Intents match user inputs!

Plugin Version: 4.0.0
Software Version: WordPress 4.5.x+
Required PHP Version: 5.6+

KnowledgeBase X
User Review
4.87 (38 votes)

Get KnowledgeBase X Pro Now!


  • Install on 1 Site
  • 1 Year Upgrades
  • 1 Year Priority Support
  • Life Time Usage
  • Best for Individuals & Bloggers

US$ 30.00 for each 1 year Add to cart


    • Install on Unlimited Sites
    • Lifetime Upgrades
    • Lifetime Priority Support
    • Life Time Usage
    • Best for Power Users
Introductory Price for a Limited Time!

US$ 95.00 US$ 75.00Add to cart


  • Install on 5 Sites
  • 1 Year Upgrades
  • 1 Year Priority Support
  • Life Time Usage
  • Best for Agencies & Multisites

US$ 55.00 for each 1 year Add to cart

All in One KnowledgeBase Solution

Build a robust self-service support system easily and & reduce Live support time and effort significantly with KnowledgeBase X and its AI powered HelpDesk. KnowledgeBase X comes with a whole slew of unique and flexible features to create a Support area on your website that will reduce your live support and work load significantly in the long run.

Create a set of KnowledgeBase articles and show them in different modes – in Standard KnowledgeBase mode with Categories, listing etc. OR as a Glossary of Terms OR as FAQ. You can easily select the desired mode with a handy and quick ShortCode Generator.

KnowledgeBase Articles

Create unlimited Knowledge Base articles and classify them into categories. The Knowledgebase will display all your categories and users can browse by categories. Supports sticky articles.

KnowledgeBase Glossary

The Knowledge Base articles you create can also be used in an Alphabetical Glossary format without any extra effort. Simply define a term for each KnowledgeBase articles and use the glossary shortcode.

KnowledgeBase FAQ

You can use the same Knowledge Base articles is FAQ format in accordion mode. This is handy to show a single category of articles as your Frequently Asked Questions its page or to include as part of other pages.

Powerful live search bar that starts showing article results as the user types search term.

Export and Import Your KnowledgeBase in CSV format. Very handy to copy the KB to another site.

Easy Shortcode Generator

Use the Powerful ShortCode Generator with your Page Editor to generate any required shortcode with all the options and parameters quickly and paste. Makes your life easy!

SideBar and KB Widgets

SideBar widgets available for Recent Posts and Tag Cloud. You can also enable Tabbed widget on the KnowledgeBase page to show your Sticky, Most Popular and Recent Articles.

Role Based Access

Set user access levels for categories. You can restrict user access to the knowledgebase articles by user roles. Select which user roles can access articles under which categories.

Powerful KnowledgeBase Article Features:

  • Article details pages allow users to UpVote or DownVote an article. The UpVote/DownVote and View counts are Editable by admin
  • Attach Multiple files with articles
  • Show related articles
  • Add multiple alternative questions that is also answered by the same article. This improves search result matching and is very helpful for the users

AI Powered HelpDesk ChatBot

KnowledgeBase X is fully integrated with Google‘s Artificial Intelligence API for AI and NLP engine DialogFlow.

KnowledgeBase X ChatBot can answer questions of your website visitors, send email from ChatBot window, help people find KnowledgeBase articles, get visitors to leave their phone number and much more!

When you integrate with DialogFlow, you can Create custom Intents and Responses inside DialogFlow and the HelpDesk ChatBot will use those along with the Ready Intents to answer user queries. You can also disable the Ready Intents altogether and use only DialogFlow as your Intelligent KnowledgeBase!

Ready User Intents

Knowledgebase X ChatBot Recognizes 4 Ready Intents as soon as the plugin is installed. They are Search Articles, List of Articles, Email Support Question, Leave Number to Call Back. These can work even without DialogFlow Integration.

Custom Intents/Responses

Once you integrate the KnowledgeBase X ChatBot with DialogFlow, you can do almost anything that DialogFlow and its machine learning AI supports. Create custom Intents and Responses and the bot will display them when the user query matches with your custom intents.

Works with Any Language

Use KB X Pro’s advanced language center to change all the chatbot responses to your own easily. You can make the ChatBot to work with any languages. A dictionary of stop words for 30+ languages are included.

4 Different Template Styles & Custom Background

KnowledgeBase X Lite VS Professional Version

  • KnowledgeBase X Lite
  • KnowledgeBase X Pro

Main Features

  • KnowldgeBase
  • Glossary
  • Floating Search Box
  • KnowledgeBase articles
  • Frequent Asked Questions Accordion Format
  • A to Z Glossary using the Same KnowledgeBase articles
  • AJAX powered auto complete Search bar
  • Export KnowledgeBaseas CSV
  • Import KnowledgeBase
  • Easy, Visual Shortcode Generator with all options
  • Drag and Drop Article Sorting
  • Drag and Drop Category Reorder
  • Attach mulriple files with articles
  • Add multiple alternative questions that is also answered by the same article. This improves search result matching and is very helpful for the users
  • Mark a KnowledgeBase Article as Sticky to always show on top
  • Front End Sorting – Menu Order, Alphabetical or Popularity
  • User Role based Permission to View KnowledgeBase Category and Articles
  • Show only a single category for FAQ
  • Change KnowledgeBase, Category and Tag URL slugs
  • Change font colors
  • Enable Bread Crumb
  • User Upvote/DownVote option for KnowledgeBase Articles
  • Edit UpVote/DownVote Count
  • Editable Article View Count
  • Enable/Disable WordPress Commenting in Articles
  • Custom Templating Support – design your own custom template for Archive, Articles, Article Search & Article Detail page
  • Upload custom category image
  • Add category descriptions
  • Sidebar widget for Most Popular Articles
  • Sidebar widget for Tag Cloud
  • Tabbed widget for the main KnowledgeBase shortcode to display Sticky, Most Visited and Recent Articles
  • Knowledgebase slug, Category slug and Tag slug
  • Default article sorting option
  • Front end article sorting drop down
  • Show Sticky, Popular, Recent Article Tabs at the top or bottom of the Categories
  • Turn on or off Sticky, Popular, Recent Article Tabs individually
  • Customize colors
  • Enable/disable Breadcrumb
  • Enable Related Articles
  • Enable Comments on Article
  • Floating Search Box. OR,
  • AI Powered ChatBot HelpDesk
  • Replace Your Live Chat HelpDesk Support with a fully automated ChatBot
  • Google Artificial Intelligence, Machine Learning or AI Engine with DialogFlow
  • Natural Language Processing through Google’s Dialog Flow
  • Supports Custom Intents and Responses You Create in Dialog Flow
  • Supports Rich Message Response from Dialogflow as FaceBook messenger app
  • 4 Different ChatBot styles to choose from
  • Show ChatBot Embedded on a Page
  • Option to choose on which pages the ChatBot should load
  • Upload custom ChatBot icon
  • Upload custom Agent icon

Rapid, Friendly, 24/7 Support

We place immense value in relationship with people who use our products.

We Provide Custom Feature and Customization Service for This PlugIn. Want to More Features?

Pre-sale Questions? Feature Suggestions? Support of Bug Fix Requests? Simply Shoot Us a Mail

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