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KBx – the Most Complete Support System for WordPress

KnowledgeBase, ChatBot, Live Chat & Support Ticket

KnowledgeBase X is an advanced KnowledgeBase WordPress plugin with FAQ, Glossary and AI powered ChatBot features all in one. Display your KnowledgeBase articles in Category mode or in FAQ mode or as a Glossary. Supports file attachment, alternative questions for articles, upvote/downvote and a lot more!

Provide Live Human Chat support and Support ticket help with addons.

KnowledgeBase X Demo
Get the KB X Pro Now!

PHP Version Required: 5.6.0+
Minimum WP Version: 4.6.x+, 5.x
Compatible with: Any Theme, Visual Editors & WPBot AddOns
WPBot Pro: Included
ShortCode Support: Yes

KnowledgeBase X
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User Review
4.71 (52 votes)

Get KnowledgeBase X Pro Now!

Personal

  • Core KBx with ChatBot
  • Install on 1 Site
  • 1 Year Upgrades
  • 1 Year Priority Support
  • Life Time Usage Plugin will keep working even if you do not renew!
  • Best for Individuals & Bloggers

US$ 34.00 for each 1 year Add to cart

Master

  • Core KBx with ChatBot
  • Install on Up to 100 Sites
  • Lifetime Auto Upgrades
  • Lifetime Priority Support
  • Life Time Usage
  • Best for Power Users
Special Price for a Limited Time!

US$ 95.00Add to cart

Terms and License | FAQ

Ultimate

  • Install on Up to 100 Sites
  • Lifetime Auto Upgrades
  • Lifetime Priority Support
  • No Renewal
  • Core KBx Pro
  • Support Ticket AddOn
  • Live Chat Addon
  • Conversational Forms Pro Addon
  • Chat Sessions AddOn
  • FacebBook Messenger Addon
  • Extended Search Addon
  • White Label Addon
  • Mailing List Integration AddOn
  • Settings Export Import AddOn
  • Extended UI AddOn
  • Simple text Responses Pro AddOn
  • Voice Message Pro AddOn
  • Best for Agencies & Power Users
Flash Sale. Save 335$ Now!

US$ 229.00Add to cart

All in One KnowledgeBase Solution

Build a robust self-service support system easily and & reduce Live support time and effort significantly with KnowledgeBase X and its AI powered HelpDesk. KnowledgeBase X comes with a whole slew of unique and flexible features to create a Support area on your website that will reduce your live support and work load significantly in the long run.

Create a set of KnowledgeBase articles and show them in different modes – in Standard KnowledgeBase mode with Categories, listing etc. OR as a Glossary of Terms OR as FAQ. You can easily select the desired mode with a handy and quick ShortCode Generator.

KnowledgeBase Articles

Create unlimited Knowledge Base articles and classify them into categories. Category display with icons. Supports dynamic sidebar to display all categories & articles. Can be turned on or off globally or just on home page.

KnowledgeBase Glossary

The Knowledge Base articles you create can also be used in an Alphabetical Glossary format without any extra effort. Simply define a term for each KnowledgeBase articles and use the glossary shortcode.

KnowledgeBase FAQ

You can use the same Knowledge Base articles is FAQ format in accordion mode. This is handy to show a single category of articles as your Frequently Asked Questions its page or to include as part of other pages.

Powerful live search bar that starts showing article results as the user types search term.

Export and Import Your KnowledgeBase in CSV format. Very handy to copy the KB to another site.

Statistics for article views, Search Terms, Popular Articles and more!

Easy Shortcode Generator

Use the Powerful ShortCode Generator with your Page Editor to generate any required shortcode with all the options and parameters quickly and paste. Makes your life easy!

SideBar and KB Widgets

SideBar widgets available for Recent Posts and Tag Cloud. You can also enable Tabbed widget on the KnowledgeBase page to show your Sticky, Most Popular and Recent Articles.

Role Based Access

Set user access levels for categories. You can restrict user access to the knowledgebase articles by user roles. Select which user roles can access articles under which categories.

Powerful KnowledgeBase Article Features:

  • Article details pages allow users to UpVote or DownVote an article. The UpVote/DownVote and View counts are Editable by admin
  • Attach Multiple files with articles
  • Show related articles
  • Add multiple alternative questions that is also answered by the same article. This improves search result matching and is very helpful for the users
  • Table of Contents feature to organize long articles – automatically turns your h1-h4 headings to table of contents
  • Highlight parts of an article with special shortcode. Available types: success, danger, warning, info, light

AI Powered HelpDesk ChatBot

KnowledgeBase X ChatBot is powered by the best WordPress ChatBot plugin WPBot. It will automatically search your KnowledgeBase articles and can also be integrated with Google‘s Artificial Intelligence API for AI and NLP engine DialogFlow.

KnowledgeBase X ChatBot can answer questions of your website visitors, send email from ChatBot window, help people find KnowledgeBase articles, get visitors to leave their phone number and much more!

When you integrate with DialogFlow, you can Create custom Intents and Responses inside DialogFlow and the HelpDesk ChatBot will use those along with the Ready Intents to answer user queries. You can also disable the Ready Intents altogether and use only DialogFlow as your Intelligent KnowledgeBase!

Ready User Intents

Knowledgebase X ChatBot Recognizes 4 Ready Intents as soon as the plugin is installed. They are Search Articles, List of Articles, Email Support Question, Leave Number to Call Back. These can work even without DialogFlow Integration.

Custom Intents/Responses

Once you integrate the KnowledgeBase X ChatBot with DialogFlow, you can do almost anything that DialogFlow and its machine learning AI supports. Create custom Intents and Responses and the bot will display them when the user query matches with your custom intents.

Works with Any Language

Use KB X Pro’s advanced language center to change all the chatbot responses to your own easily. You can make the ChatBot to work with any languages. A dictionary of stop words for 30+ languages are included.

4 Different Template Styles & Custom Background

Support Ticket (addon)

Provide complete helpdesk ticket system on your WordPress website with the Support Ticket Addon. This easy to configure and easy to use ajax based ticket plugin can work stand alone or as an addon for the  KnowledgeBase X plugin with ChatBot.

Live Human Chat (addon)

Provide Live Human Chat support along with the ChatBot! Users can request Live Chat support by clicking a button or a command inside the ChatBot. Features include: Create Operators, Chat history, Disable Live chat if Operator is Offline, Language Translation and more! Perfect for small businesses to provide an integrated automated & human support.

KnowledgeBase X Lite VS Professional Version

  • KnowledgeBase X Lite
  • KnowledgeBase X Pro

Main Features

  • KnowldgeBase
  • Glossary
  • Floating Search Box
Download
  • KnowledgeBase articles
  • Supports dynamic sidebar to display all KnowledgeBase categories and articles. Can be turned on or off globally or just on home page.
  • Frequently Asked Questions Accordion Format
  • A to Z Glossary using the Same KnowledgeBase articles
  • AJAX powered auto complete Search bar
  • Export KnowledgeBaseas CSV
  • Import KnowledgeBase articles
  • Ask a Question – allow user to ask a question and suggest possible answer
  • Approve user suggested questions and answers from the back end.
  • Supports Table of Contents for long KB Articles – automatically turns your h1-h4 headings to table of contents
  • Highlight parts of an article with special shortcode. Available types: success, danger, warning, info, light
  • Easy, Visual Shortcode Generator with all options
  • Drag and Drop Article Sorting
  • Drag and Drop Category Reorder
  • Attach multiple files with articles
  • Add multiple alternative questions that is also answered by the same article. This improves search result matching and is very helpful for the users
  • Mark a KnowledgeBase Article as Sticky to always show on top
  • Front End Sorting – Menu Order, Alphabetical or Popularity
  • User Role based Permission to View KnowledgeBase Category and Articles
  • Show only a single category for FAQ
  • Change KnowledgeBase, Category and Tag URL slugs
  • Change font colors
  • Enable Bread Crumb
  • User Upvote/DownVote option for KnowledgeBase Articles
  • Edit UpVote/DownVote Count
  • Editable Article View Count
  • Enable/Disable WordPress Commenting in Articles
  • Custom Templating Support – design your own custom template for Archive, Articles, Article Search & Article Detail page
  • Upload custom category image
  • Add category descriptions
  • Sidebar widget for Most Popular Articles
  • Sidebar widget for Tag Cloud
  • Tabbed widget for the main KnowledgeBase shortcode to display Sticky, Most Visited and Recent Articles
  • Knowledgebase slug, Category slug and Tag slug
  • Default article sorting option
  • Front end article sorting drop down
  • Show Sticky, Popular, Recent Article Tabs at the top or bottom of the Categories
  • Turn on or off Sticky, Popular, Recent Article Tabs individually
  • Customize colors
  • Enable/disable Breadcrumb
  • Enable Related Articles
  • Enable Comments on Article
  • Statistics – Search Terms, View, Popular Articles, Upvotes
  • Floating Search Box. OR ChatBot

ChatBot Features

  • Advanced, fast Site search of your pages and posts to answer user questions
  • Google Artificial Intelligence, Machine Learning or AI Engine with DialogFlow
  • Natural Language Processing through Google’s Dialog Flow
  • Automatically supports Custom Intents and Responses You Create in Dialog Flow
  • Automatically supports Follow Up Intents and step by step Question Answers through Dialogflow custom Intents
  • Automatically supports Rich Message Response & Card Responses from Dialogflow as FaceBook messenger app
  • Automatically supports images (jpgs, animated gifs) and Youtube Videos from DialogFlow Intent Responses
  • Automatically supports images (jpgs, animated gifs) and Youtube Videos from ChatBot Language Settings Responses
  • Simply paste any image (jpg or gif) or youtube video’s full link
  • Add images from your WordPress media library or Giphy animated gif images easily and quickly from the ChatBot language center with the floating image options
  • Fine tune WPBot icon position by pixels or percentages
  • Option to choose on which pages WPBot should load
  • Option to Auto Open Chatbot Window For First Time Page Load
  • Ability to click a text link to open the ChatBot using shortcode
  • Upload custom ChatBot icon
  • Upload custom Agent icon
  • Choose from 5 design templates for ChatBot interface
  • Option to disable WPBot on Mobile Devices
  • Option to Disable Persistent Chat History across pages
  • Option to Enable/Disable Site Search, Call Me, eMail, FAQ, newsletter subscription etc. ready intents
  • Show or Hide Opening Notifications
  • Option to Skip Greeting and Asking Name and eMail
  • Option to Skip Greeting for logged in users only.
  • Option to enable/disable asking for eMail address after asking name
  • Upload your own background image for chatbot
  • Create FAQ area with multiple questions and answers (supports html)
  • Add video in Support area just by pasting Youtube link
  • Add multiple site notifications to show above the ChatBot icon
  • Quick access to Support ares of the ChatBot
  • Quick Help for commands that can be used in-chat
  • Admin customizable chat commands
  • Stop Words dictionary included and editable by admin. Bot will automatically exclude stop words from search criteria and chat commands
  • Advanced Language Center to edit and change every WPBot responses, System languages, stop words and info messages!
  • Add multiple variations of ChatBot responses for each node. They will be used randomly and give an appearance of more human like responses.
  • Persistent chat history over shopper session on website
  • Option to Disable persistent chat history (Chat history is reset in every page)
  • Remember chat history in browser local storage and greet returning users
  • Shortcode for WPBot on a Page or post (without floating icon)
  • Option to Open pages in new or same window from search results
  • Any Language support. mo/pot file included so you can translate to any language
  • RTL support
  • Light Integration with FaceBook Messenger for Live Chat
  • Light Integration with Skype, WhatsApp, Viber, Web Link & Phone Call
  • Call me back – customer leaves phone number.
  • Collect Customer Feedback by email option.
  • Collect User eMail for newsletter Subscription
  • GDPR compliance (message with link to Privacy page)
  • Unsubscibe Command
  • Advanced Name Recognition
  • Sample DialogFlow Agent for quick import
  • Prompt User for eMail subscription with Retargeting Nessage
  • Export eMail Addresses as CSV
  • Onsite retargeting and remarketing to increase customer conversion rate.
  • Enable/Disable retargeting message sound
  • Out of focus Browser tab flashing with custom message for retargeting messages
  • Show retargeting messages for customer on Exit Intent, After Scrolling Down “X” Percent, Or after “X” seconds.
  • Custom Background color for retargeting messages.
  • Connect retargeting messages with any custom intent created in DialogFlow
  • Schedule day and time when WPBot will run. Make WPBot work with other Live chat software.
  • Embed code to use the ChatBot on any other website including static HTML website
  • Integrate with 3rd party Live Chat services that provides a stand alone chat page link like Tawk.to
  • Option to hide the support and other icons from the ChatBot footer
  • Plugin Auto Upgrades from WordPress backend

Get KnowledgeBase X Pro Now!

Personal

  • Core KBx with ChatBot
  • Install on 1 Site
  • 1 Year Upgrades
  • 1 Year Priority Support
  • Life Time Usage Plugin will keep working even if you do not renew!
  • Best for Individuals & Bloggers

US$ 34.00 for each 1 year Add to cart

Master

  • Core KBx with ChatBot
  • Install on Up to 100 Sites
  • Lifetime Auto Upgrades
  • Lifetime Priority Support
  • Life Time Usage
  • Best for Power Users
Special Price for a Limited Time!

US$ 95.00Add to cart

Terms and License | FAQ

Ultimate

  • Install on Up to 100 Sites
  • Lifetime Auto Upgrades
  • Lifetime Priority Support
  • No Renewal
  • Core KBx Pro
  • Support Ticket AddOn
  • Live Chat Addon
  • Conversational Forms Pro Addon
  • Chat Sessions AddOn
  • FacebBook Messenger Addon
  • Extended Search Addon
  • White Label Addon
  • Mailing List Integration AddOn
  • Settings Export Import AddOn
  • Extended UI AddOn
  • Simple text Responses Pro AddOn
  • Voice Message Pro AddOn
  • Best for Agencies & Power Users
Flash Sale. Save 335$ Now!

US$ 229.00Add to cart

Rapid, Friendly, Premium Support

We place immense value in relationship with people who use our products.

Need Help? Just open a Support ticket from our support area and our dedicated team of experts will take care of you.

We Provide Custom Feature and Customization Service for This PlugIn. Want to More Features?

Pre-sale Questions? Feature Suggestions? Support of Bug Fix Requests? Simply Shoot Us a Mail


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