Slider Hero Archives - Knowledgebase, FAQ and Stories from QC https://www.quantumcloud.com/resources/kb-sections/slider-hero/ Knowledgebase, FAQ and Stories for QuantumClodud Products Fri, 19 Apr 2019 06:51:45 +0000 en-US hourly 1 Youtube Video is Not working https://www.quantumcloud.com/resources/knowledgebase/youtube-video-is-not-working/ https://www.quantumcloud.com/resources/knowledgebase/youtube-video-is-not-working/#respond Sun, 23 Sep 2018 14:01:01 +0000 https://www.quantumcloud.com/resources/?post_type=kbx_knowledgebase&p=6478 If youtube video is not working as your Video background then you might have another plugin or theme that is using the Youtube API key and causing conflicts. Try looking at your active plugins and themes to find out if that is the case. Remove or disable the API key and see if that resolves the issue. Then contact us, so we can check.    

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]]> https://www.quantumcloud.com/resources/knowledgebase/youtube-video-is-not-working/feed/ 0 Why my background video or image gets cropped? https://www.quantumcloud.com/resources/knowledgebase/why-my-background-video-or-image-gets-cropped/ https://www.quantumcloud.com/resources/knowledgebase/why-my-background-video-or-image-gets-cropped/#respond Thu, 20 Sep 2018 15:52:25 +0000 https://www.quantumcloud.com/resources/?post_type=kbx_knowledgebase&p=6449 Slider Hero uses your background video or image as Cover Photo. They may get cropped in mobile devices to maintain the aspect ratio. This provides the best viewing experiences of all available options.  

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]]> https://www.quantumcloud.com/resources/knowledgebase/why-my-background-video-or-image-gets-cropped/feed/ 0 How to use video background with Slider Hero https://www.quantumcloud.com/resources/knowledgebase/how-to-use-video-background-with-slider-hero/ https://www.quantumcloud.com/resources/knowledgebase/how-to-use-video-background-with-slider-hero/#respond Tue, 18 Sep 2018 16:24:17 +0000 https://www.quantumcloud.com/resources/?post_type=kbx_knowledgebase&p=6445 To create a carousel slider a video as background all you need to do is add a video from Video Settings tab. For Youtube Video you will need to add the Video ID from the youtube link. A normal youtube video link is like this: https://www.youtube.com/watch?v=NL88kFnAD9s . You will need to enter just the last part which is NL88kFnAD9s in this case. With the pro version you can also upload a custom video and show

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]]> https://www.quantumcloud.com/resources/knowledgebase/how-to-use-video-background-with-slider-hero/feed/ 0 How can I get documentation of slider hero? https://www.quantumcloud.com/resources/knowledgebase/how-can-i-get-documentation-of-slider-hero/ https://www.quantumcloud.com/resources/knowledgebase/how-can-i-get-documentation-of-slider-hero/#respond Thu, 13 Sep 2018 15:10:04 +0000 https://www.quantumcloud.com/resources/?post_type=kbx_knowledgebase&p=6431 Yes. You can check the online documentation here: https://www.quantumcloud.com/documentations/slider-hero/

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]]> https://www.quantumcloud.com/resources/knowledgebase/how-can-i-get-documentation-of-slider-hero/feed/ 0 Do you offer a free trial? https://www.quantumcloud.com/resources/knowledgebase/do-you-offer-a-free-trial/ https://www.quantumcloud.com/resources/knowledgebase/do-you-offer-a-free-trial/#respond Fri, 07 Sep 2018 09:35:11 +0000 https://www.quantumcloud.com/resources/?post_type=kbx_knowledgebase&p=6402 No, we do not. You can test drive the plugin by visiting the live demo site. You will find a link to the demo on the main product page for each plugin. Each of our plugin has a Lite version. Trying that you will get a very good general idea of how the plugin works. The pro version simply has more features but the general principle is usually the same. If you have any question

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]]> https://www.quantumcloud.com/resources/knowledgebase/do-you-offer-a-free-trial/feed/ 0 I have been using the free version plugin. How do I upgrade to the pro version? https://www.quantumcloud.com/resources/knowledgebase/i-have-been-using-the-free-version-plugin-how-do-i-upgrade-to-the-pro-version/ https://www.quantumcloud.com/resources/knowledgebase/i-have-been-using-the-free-version-plugin-how-do-i-upgrade-to-the-pro-version/#respond Fri, 07 Sep 2018 09:16:15 +0000 https://www.quantumcloud.com/resources/?post_type=kbx_knowledgebase&p=6400 Thanks for buying the pro version of the plugin. First, you need to deactivate and delete the free version. Then install and activate the pro version and you are ready to go! Any setting and data from the Free/Lite version will remain safe. No worries.

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]]> https://www.quantumcloud.com/resources/knowledgebase/i-have-been-using-the-free-version-plugin-how-do-i-upgrade-to-the-pro-version/feed/ 0 How do I suggest a new feature? https://www.quantumcloud.com/resources/knowledgebase/how-do-i-suggest-a-new-feature/ https://www.quantumcloud.com/resources/knowledgebase/how-do-i-suggest-a-new-feature/#respond Fri, 07 Sep 2018 09:03:12 +0000 https://www.quantumcloud.com/resources/?post_type=kbx_knowledgebase&p=6374 We welcome new feature requests and any feedback you might have for any of our products! Please send your feature suggestion by filling out the form on this page.

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]]> https://www.quantumcloud.com/resources/knowledgebase/how-do-i-suggest-a-new-feature/feed/ 0 The plugin has caused a fatal error! https://www.quantumcloud.com/resources/knowledgebase/the-plugin-has-caused-a-fatal-error/ https://www.quantumcloud.com/resources/knowledgebase/the-plugin-has-caused-a-fatal-error/#respond Fri, 07 Sep 2018 08:45:27 +0000 https://www.quantumcloud.com/resources/?post_type=kbx_knowledgebase&p=6396 If you get a fatal error when you try to activate one of our plugins, then it may be that the plugin didn’t install correctly. How to fix the fatal error when you activate a plugin If the error includes the words “failed to open stream: No such file or directory in………” then it is a permissions error on your server. You will get the same error when you try to activate any plugin on your

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]]> https://www.quantumcloud.com/resources/knowledgebase/the-plugin-has-caused-a-fatal-error/feed/ 0 I didn’t receive the confirmation email with my plugin! https://www.quantumcloud.com/resources/knowledgebase/i-didnt-receive-the-confirmation-email-with-my-plugin/ https://www.quantumcloud.com/resources/knowledgebase/i-didnt-receive-the-confirmation-email-with-my-plugin/#respond Fri, 07 Sep 2018 08:42:44 +0000 https://www.quantumcloud.com/resources/?post_type=kbx_knowledgebase&p=6394 Please check your spam folder for the missing email. You can also download the plugin files  directly from your account page on our website page. Very rarely it may take extra time to generate the order email for additional verification by the payment gateway. If you have not received a email with download link and confirmation after an hour please contact us through our support portal.

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]]> https://www.quantumcloud.com/resources/knowledgebase/i-didnt-receive-the-confirmation-email-with-my-plugin/feed/ 0 The plugin files won’t upload! https://www.quantumcloud.com/resources/knowledgebase/the-plugin-files-wont-upload/ https://www.quantumcloud.com/resources/knowledgebase/the-plugin-files-wont-upload/#respond Fri, 07 Sep 2018 08:38:09 +0000 https://www.quantumcloud.com/resources/?post_type=kbx_knowledgebase&p=6392 If you’re having problems when you try to upload the file via Plugins -> Add New -> Upload Plugin, please check the following: You should be uploading the .zip file – do NOT extract the files from inside the zip file and try to upload them directly. Is there sufficient space on your server or hosting account? If you’re getting a permissions error, you need to contact your web host or server administrator to make sure

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