FAQ Archives - Knowledgebase, FAQ and Stories from QC https://www.quantumcloud.com/resources/kb-sections/frequently-asked-questions/ Knowledgebase, FAQ and Stories for QuantumClodud Products Wed, 06 Dec 2023 08:27:53 +0000 en-US hourly 1 How long before I get access to your product that I just bought? https://www.quantumcloud.com/resources/knowledgebase/how-long-before-i-get-access-to-your-product-that-i-just-bought/ https://www.quantumcloud.com/resources/knowledgebase/how-long-before-i-get-access-to-your-product-that-i-just-bought/#respond Sun, 23 Sep 2018 13:50:30 +0000 https://www.quantumcloud.com/resources/?post_type=kbx_knowledgebase&p=6474 They are downloadable product so you can access them almost instantly after your payment is approved. After downloading the product please follow the documumentation for instructions on how you can install it on your website and get started. There video tutorials that you can follow inside the documentations for quick set up.

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]]> https://www.quantumcloud.com/resources/knowledgebase/how-long-before-i-get-access-to-your-product-that-i-just-bought/feed/ 0 What should I do to improve my site speed? https://www.quantumcloud.com/resources/knowledgebase/what-should-i-do-to-improve-my-site-speed/ https://www.quantumcloud.com/resources/knowledgebase/what-should-i-do-to-improve-my-site-speed/#respond Fri, 07 Sep 2018 10:29:26 +0000 https://www.quantumcloud.com/resources/?post_type=kbx_knowledgebase&p=6407 Here are some tips to speed up your website: Shared hosting v/s VPS or Dedicated hosting: Because if you are using a shared hosting your server resources will be shared with other websites which are relying on the same server. On the other hand, if you are using a VPS or dedicated server then your server resources will be available for your website and it will reduce server response time. For small websites with little

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]]> https://www.quantumcloud.com/resources/knowledgebase/what-should-i-do-to-improve-my-site-speed/feed/ 0 Do you offer a free trial? https://www.quantumcloud.com/resources/knowledgebase/do-you-offer-a-free-trial/ https://www.quantumcloud.com/resources/knowledgebase/do-you-offer-a-free-trial/#respond Fri, 07 Sep 2018 09:35:11 +0000 https://www.quantumcloud.com/resources/?post_type=kbx_knowledgebase&p=6402 No, we do not. You can test drive the plugin by visiting the live demo site. You will find a link to the demo on the main product page for each plugin. Each of our plugin has a Lite version. Trying that you will get a very good general idea of how the plugin works. The pro version simply has more features but the general principle is usually the same. If you have any question

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]]> https://www.quantumcloud.com/resources/knowledgebase/do-you-offer-a-free-trial/feed/ 0 I have been using the free version plugin. How do I upgrade to the pro version? https://www.quantumcloud.com/resources/knowledgebase/i-have-been-using-the-free-version-plugin-how-do-i-upgrade-to-the-pro-version/ https://www.quantumcloud.com/resources/knowledgebase/i-have-been-using-the-free-version-plugin-how-do-i-upgrade-to-the-pro-version/#respond Fri, 07 Sep 2018 09:16:15 +0000 https://www.quantumcloud.com/resources/?post_type=kbx_knowledgebase&p=6400 Thanks for buying the pro version of the plugin. First, you need to deactivate and delete the free version. Then install and activate the pro version and you are ready to go! Any setting and data from the Free/Lite version will remain safe. No worries.

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]]> https://www.quantumcloud.com/resources/knowledgebase/i-have-been-using-the-free-version-plugin-how-do-i-upgrade-to-the-pro-version/feed/ 0 How do I suggest a new feature? https://www.quantumcloud.com/resources/knowledgebase/how-do-i-suggest-a-new-feature/ https://www.quantumcloud.com/resources/knowledgebase/how-do-i-suggest-a-new-feature/#respond Fri, 07 Sep 2018 09:03:12 +0000 https://www.quantumcloud.com/resources/?post_type=kbx_knowledgebase&p=6374 We welcome new feature requests and any feedback you might have for any of our products! Please send your feature suggestion by filling out the form on this page.

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]]> https://www.quantumcloud.com/resources/knowledgebase/how-do-i-suggest-a-new-feature/feed/ 0 The plugin has caused a fatal error! https://www.quantumcloud.com/resources/knowledgebase/the-plugin-has-caused-a-fatal-error/ https://www.quantumcloud.com/resources/knowledgebase/the-plugin-has-caused-a-fatal-error/#respond Fri, 07 Sep 2018 08:45:27 +0000 https://www.quantumcloud.com/resources/?post_type=kbx_knowledgebase&p=6396 If you get a fatal error when you try to activate one of our plugins, then it may be that the plugin didn’t install correctly. How to fix the fatal error when you activate a plugin If the error includes the words “failed to open stream: No such file or directory in………” then it is a permissions error on your server. You will get the same error when you try to activate any plugin on your

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]]> https://www.quantumcloud.com/resources/knowledgebase/the-plugin-has-caused-a-fatal-error/feed/ 0 I didn’t receive the confirmation email with my plugin! https://www.quantumcloud.com/resources/knowledgebase/i-didnt-receive-the-confirmation-email-with-my-plugin/ https://www.quantumcloud.com/resources/knowledgebase/i-didnt-receive-the-confirmation-email-with-my-plugin/#respond Fri, 07 Sep 2018 08:42:44 +0000 https://www.quantumcloud.com/resources/?post_type=kbx_knowledgebase&p=6394 Please check your spam folder for the missing email. You can also download the plugin files  directly from your account page on our website page. Very rarely it may take extra time to generate the order email for additional verification by the payment gateway. If you have not received a email with download link and confirmation after an hour please contact us through our support portal.

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]]> https://www.quantumcloud.com/resources/knowledgebase/i-didnt-receive-the-confirmation-email-with-my-plugin/feed/ 0 The plugin files won’t upload! https://www.quantumcloud.com/resources/knowledgebase/the-plugin-files-wont-upload/ https://www.quantumcloud.com/resources/knowledgebase/the-plugin-files-wont-upload/#respond Fri, 07 Sep 2018 08:38:09 +0000 https://www.quantumcloud.com/resources/?post_type=kbx_knowledgebase&p=6392 If you’re having problems when you try to upload the file via Plugins -> Add New -> Upload Plugin, please check the following: You should be uploading the .zip file – do NOT extract the files from inside the zip file and try to upload them directly. Is there sufficient space on your server or hosting account? If you’re getting a permissions error, you need to contact your web host or server administrator to make sure

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]]> https://www.quantumcloud.com/resources/knowledgebase/the-plugin-files-wont-upload/feed/ 0 If I cancel my subscription, can I keep using the plugin? https://www.quantumcloud.com/resources/knowledgebase/if-i-cancel-my-subscription-can-i-keep-using-the-plugin/ https://www.quantumcloud.com/resources/knowledgebase/if-i-cancel-my-subscription-can-i-keep-using-the-plugin/#respond Fri, 07 Sep 2018 08:32:37 +0000 https://www.quantumcloud.com/resources/?post_type=kbx_knowledgebase&p=6390 You can cancel your subscription at any time from your account so that no further payments are requested. If you cancel the subscription, you can continue using the plugin indefinitely. You will continue receiving support and updates until your current billing period expires. For example, if you bought or renewed your license on 1st February then the plugin updates and support will continue until 31st January the following year. We release regular plugin updates to add

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]]> https://www.quantumcloud.com/resources/knowledgebase/if-i-cancel-my-subscription-can-i-keep-using-the-plugin/feed/ 0 Which version of WordPress and PHP is supported? https://www.quantumcloud.com/resources/knowledgebase/which-version-of-wordpress-and-php-is-supported/ https://www.quantumcloud.com/resources/knowledgebase/which-version-of-wordpress-and-php-is-supported/#respond Fri, 07 Sep 2018 08:28:46 +0000 https://www.quantumcloud.com/resources/?post_type=kbx_knowledgebase&p=6388 It is fully tested with the latest version of WordPress. We always recommend running the most up-to-date version of WordPress for security reasons. But we the plugin should work with an 4.5.x+ version. PHP version on the server must be at least 5.6+. PHP 7.x+ is recommended.

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