{"id":21074,"date":"2020-03-10T17:26:52","date_gmt":"2020-03-10T11:26:52","guid":{"rendered":"https:\/\/www.quantumcloud.com\/products\/?page_id=21074"},"modified":"2022-07-13T16:29:12","modified_gmt":"2022-07-13T10:29:12","slug":"support-ticket-for-knowledgebase","status":"publish","type":"page","link":"https:\/\/www.quantumcloud.com\/products\/support-ticket-for-knowledgebase\/","title":{"rendered":"Support ticket for WordPress"},"content":{"rendered":"

[vc_row css=”.vc_custom_1494426071655{padding-top: 50px !important;padding-bottom: 50px !important;}”][vc_column width=”1\/2″ delay=”0ms”][vc_column_text]\"\"[\/vc_column_text][\/vc_column][vc_column width=”1\/2″ delay=”0ms” css=”.vc_custom_1529765439911{padding-top: 10px !important;}”][vc_column_text]<\/p>\n

Support Ticket plugin for WordPress<\/h2>\n

Provide complete helpdesk ticket system on your website. This easy to configure and easy to use ticket plugin can work stand alone<\/strong> or as an addon for our KnowledgeBase X<\/a> plugin with ChatBot.<\/p>\n

[\/vc_column_text][vc_row_inner][vc_column_inner width=”1\/2″][vc_btn title=”Live Demo” color=”peacoc” align=”center” button_block=”true” link=”url:https%3A%2F%2Fdev.quantumcloud.com%2Fknowledgebase%2Fsupport-ticket-for-kbx%2F||target:%20_blank|”][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_btn title=”Get it Now!” color=”danger” align=”center” button_block=”true” link=”url:%23buynow|||”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row top_section_deco=”slope-left” bot_section_deco=”slope-left” css=”.vc_custom_1571135930907{background-color: #f2f2f2 !important;}”][vc_column delay=”0ms”][vc_column_text]<\/p>\n

Required PHP Version: <\/strong>5.6+
\nRequired KBx Pro Version to run as AddOn<\/strong>: 9.3.0+
\nWorks Stand Alone<\/strong> without KBx Plugin
\nCompatible with:<\/strong> WordPress 4.5+, 5.x, 6.x
\nCompatible with:<\/strong> Any theme, Gutenberg, <\/em>Elementor,
\nVisual Composer, Beaver Builder etc.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1490605234772{padding-top: 50px !important;padding-bottom: 50px !important;}”][vc_column]

WordPress Support Ticket Features<\/h2>[vc_column_text]<\/p>\n
\n
\n

Unlimited Support Tickets<\/h3>\n

There is no limit to number of tickets can be created. Your customers can create unlimited tickets from the website Front-End.<\/p>\n<\/div>\n<\/article>\n

\n
\n

Unlimited Support Agents<\/h3>\n

Unlike many third party support services there is no limit to how many support agents and operators you can have. Create as many support Agents as you need to to divide your workload of replying tickets.<\/p>\n<\/div>\n<\/article>\n

\n
\n

Guest Tickets<\/h3>\n

Your visitors can create ticket without creating a user account on your site. You can enable or disable this feature.<\/p>\n<\/div>\n<\/article>\n

\n
\n

Custom Fields<\/h3>\n

Create many types of custom fields like text-fields, drop-down, textarea, etc. to suit your particular needs.<\/p>\n<\/div>\n<\/article>\n

\n
\n

Private Notes<\/h3>\n

Add private notes in the ticket for additional internal information which the ticket submitter will not see. Private note is available for your agents only.<\/p>\n

Ajax Ticket System for fast loading<\/h3>\n

100% ajax functionality allows the ticket system to work fast and smooth without page reload.<\/p>\n<\/div>\n<\/article>\n

\n
\n

Ticket Form<\/h3>\n

Customizable ticket form allows you design your ticket form as per your requirement. You can even add extra information about any field to explain more about the ticket field to the users.<\/p>\n

File Attachments<\/h3>\n

Customers can attach file along with the ticket description. There is also custom field type attachment is available which you can use to create any number of attachment fields.<\/p>\n<\/div>\n<\/article>\n

\n
\n

Agent-only Fields<\/h3>\n

Sometimes you need some custom fields visible only for agents. Agent-only fields allows you to do so. You can create such fields just like custom fields with all possible field types.<\/p>\n<\/div>\n<\/article>\n

\n
\n

Filter Labels<\/h3>\n

Filter labels allow you to filter tickets quickly. Available labels are All, Unassigned, Unresolved, Mine, Deleted, etc.<\/p>\n<\/div>\n<\/article>\n

\n
\n

Ticket Search<\/h3>\n

Use the search field to search almost anything except ticket replies. You can search status, id, customer or any custom field with this.<\/p>\n<\/div>\n<\/article>\n

\n
\n

Email Notifications<\/h3>\n

Customizable email notification templates available for the site admin to customize as per your requirement.<\/p>\n

\n
\n

Advanced Filter<\/h3>\n

You can filter specific data using advanced filter such as show only open and pending tickets of assigned to admin for tickets created within specific range etc.<\/p>\n

Email Piping Feature<\/h3>\n

Let your customers reply by email to the tickets and\/or open new tickets by emailing to designated email account<\/p>\n

Export Option<\/h3>\n

Export tickets and view them in Excel file<\/p>\n

Auto Ticket Close Feature<\/h3>\n

Automatically close ticket after a certain time of inactivity<\/p>\n

Canned Reply Feature<\/h3>\n

Save answers from the frequently asked questions and use them any time quickly<\/p>\n<\/div>\n<\/article>\n

\n
\n

Save Filter<\/h3>\n

You can save filters for future use if you need them on often. Any user has access to this functionality including agent, users etc.<\/p>\n

GDPR Compatible<\/strong><\/h3>\n

This WordPress support ticket plugin is fully compatible with GDPR Law.<\/p>\n

Responsive Design<\/strong><\/h3>\n

The plugin is designed to work on any possible screen size so that you can operate anytime, anywhere.<\/p>\n<\/div>\n

Integrated with the Knowledgeable X, WPBot and Live Chat Plugins<\/strong><\/h3>\n

Show open support ticket buttons in appropriate places – in KnowledgeBase, inside ChatBot.<\/p>\n<\/article>\n<\/div>\n<\/article>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row top_section_deco=”slope-left” bot_section_deco=”slope-left” css=”.vc_custom_1592587184205{background-color: #dddddd !important;}” el_id=”sc”][vc_column][vc_column_text css=”.vc_custom_1592575054423{margin-top: 30px !important;margin-bottom: 30px !important;}”]<\/p>\n

Backend ScreenShots<\/strong>
\n